Bodyshop Manager - BMW

Inchcape Retail Limited
Thames Ditton
Basic £40k Average OTE £52k
31 Oct 2017
16 Nov 2017
Contract Type
Full Time

Inchcape UK have been awarded No.1 in 'The Sunday Times Best Big Company To Work For' 2016

Do you want to join in our success?

Bodyshop Manager ? BMW Thames Ditton

Job Description

Key Tasks

  • Achieve maximum sales of labour, parts, paint & materials by continuously looking for ways to increase business coming into the Bodyshop.
  • Work closely with the General Manager to develop a marketing plan to increase the volume of work whilst also developing the Paint & Body Centre reputation for quality and excellence in the local area.
  • Look to develop competitive price structure for the department reviewing labour rates, fleet discounts and parts.
  • Monitor and control stock levels, assets and all financial transactions
  • Ensure that the Paint & Body Centre achieves budget by reviewing accounts and daily operating controls
  • Keep a close eye on expenses to stay within budget and adjust budget to allocate resources in a cost-effective manner while remaining within budgetary guidelines
  • Achieve profit objectives within a specific time frame to ensure a budgeted return on investment
  • Establish relationships with credit accounts, insurance companies and customers so that necessary repairs can be authorised
  • Achieve and strive to exceed all targets through an efficient Paint & Body Centre operation
  • Monitor progress in achieving departmental goals in the areas of service and profitability
  • Monitor productivity performance by individual technician
  • Identify opportunities to reduce costs
  • Ensure the highest level of customer satisfaction
  • Ensure customers are received courteously and efficiently, maintaining good relationships with them by meeting and exceeding their expectations
  • Work to constantly improve the quality of customer service
  • Handle dissatisfied customers calmly and resolve complaints sensitively
  • Ensure essential Brand courses are attended and the correct records maintained
  • Answer customer questions in a manner that is easily understood and without excessive jargon
  • Strive to achieve industry-leading standards of process efficiency
  • Maintain quality control on all vehicle repairs
  • Ensure correct allocation and maintenance of tools, equipment and other materials in the Paint & Body Centre
  • Plan and adjust the workload of personnel to match their skills and abilities
  • Ensure adequate staffing to achieve departmental objectives
  • Communicate job expectations, and provide regular and constructive feedback on individual and team performance

As a Bodyshop Manager you will receive a competitive salary and excellent OTE, we also offer great benefits including:

  • 22 days holiday, rising to 25 after 5 years
  • Company pension scheme
  • Life assurance
  • Childcare voucher scheme
  • Discount gym membership
  • Vehicle purchase discount
  • Employee Advantage - retail discounts with over 3000 retailers
  • Cycle to work scheme

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