Credit Controller

£12.00 - £13.00 per hour
07 Nov 2017
16 Nov 2017
Contract Type
Full Time

Who is our client? We are currently recruiting for a Temporary Collections Controller for the Worlds largest payment processing business based in Central Manchester. You will be part of a large and growing team and assist in recovering debt from their clients.

What role will you have done before

Credit Control

Payments Collections

Collections Advisor

Collections Administrator

What do I need to have to be successful in this role?

  • Proficient in MS Office, especially Excel.
  • Experience in reconciling bank entries and financial entries.
  • Working knowledge of payment systems would be an advantage.

You must be available ASAP!

What will I be doing?

The involves taking responsibility for the end-to-end process of altering customer account details, dealing with inbound customer contact, issuing correspondence to customers and resolving queries.

  • To defer settlements for merchants who are in scope for the migration project.
  • To investigate, resolve and apply merchant debt items to the client's sales ledger for debt items.
  • To take inbound telephone calls from merchants whom have had their settlements deferred and resolve queries.
  • Where deferred settlements are held in suspense, to ensure that they are allocated accordingly against overdue debt accounts.
  • To process manual payments of surplus funds to affected customers.
  • To amend the client's systems to reflect the receipt of SEPD Direct Debit Instruction mandates.
  • To track work progress and productivity and report such information to management when required.
  • Detailed investigation, reporting and rectification of erroneous entries and rejected payments/transactions.
  • To work with Operational Finance (predominantly Reconciliations) in order to identify and allocate rejected transactions.
  • Prioritise workload effectively throughout the day to ensure all SLA's are adhered to and that the allocation of debt is expedited in order to enhance the manual collection process.
  • Work as part of the team to ensure daily objectives are met.
  • Continually look for way of improving efficiencies, providing potential solutions and follow through to implementation.
  • Ad-hoc tasks as requested by management.

This role is an immediate start so please only apply if you are available immediatley!

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