Telephone Banking Clerk

Blue Arrow Southampton
£9.45 per hour
07 Nov 2017
16 Nov 2017
Contract Type
Full Time
Blue Arrow Recruitment: Southampton

Telephone Banking Customer Service Advisor

Location: Segensworth, Hampshire

Shift Patterns: Hours Can Be Outside 09:00 – 17:00

Pay Rate: £9.45 p/h Standard pay + Bonus Rate for Unsociable hours

Core Job Role:

To be the first point of contact for customer calls, providing an excellent level of customer service to meet the needs of our customers to extend and develop the customer relationship.

Key Skills & Accountabilities:

  1. Oral communication - Uses clear concise and jargon-free speech to explain products/services/procedures and resolve problems. Uses effective telephone manner with customers/colleagues.

  2. Written communication - Selects appropriate information to complete relevant paperwork / correspondence. Produces accurate and legible written work at all times.

  3. Interviewing - Uses effective questioning in interviews to extract all pertinent information.

  4. Presentation / Facilitation - Presents factual information in a logical and structured way.

  5. Self / Work Organisation - Uses straightforward personal planning to organise own work effectively. Knows where to find things and adheres to deadlines.

  6. Keyboard / Software Applications - Uses a keyboard on one or more systems, understanding functions for producing a range of outputs. Uses a range of specified software. Carries out basic day-to-day management of machine under own control, e.g. (security).

  7. Analytical Skills - Able to use arithmetical/numerical skills to undertake a range of basic calculations and preparation of data.

  8. Organisational Awareness - Has an understanding of the main activities of own business unit/area.

  9. Performance Review and Development - Knows and uses methods of collecting objective data to contribute towards the review process.

  10. Procedural / Product Specialist Knowledge - A good understanding of specified products, routine tasks and procedures within own team, including some non-routine activities. Where appropriate is aware of regulatory practices and constraints which impact on own work.

Key Competencies:

  1. Creating value through customers - Providing excellent customer service and attention to detail.

  2. Getting the best out of each other - Team working and helping others to learn.

  3. Meeting the challenge of change – Self motivation and adapting to change and uncertainty.

Please contact our branch on 023 80 33 00 12 and talk with Liga Olsauska & Steve Slade

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