Library & Resident Contact Advisor - Telephony & Digital

Park Street People
From £8.01 to £9 per annum
07 Nov 2017
16 Nov 2017
Contract Type
Full Time
This is a full time temporary on-going position split into two distinct teams: Face to face and Telephone & Digital. The Telephony & Digital role will be expected to spend 80-90% of time responding to or making phone calls or digital communications. The team provide a 7 day a week service and a shift rota system is in place. All candidates must have a DBS Certificate. The duties include:

  • Provide first point of customer contact on a wide range of council services such as: Library, Council Tax, Benefits, Housing, Planning, Schools Admissions
  • Provide an in-depth enquiry service
  • Provide support to the public in use of the photocopiers, printers and self -service machines
  • High standard of Customer Service is required
  • Good communication skills are essential
  • Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Business in relation to this role.

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