Case Handler

Recruiter
SF Group
Location
Leeds
Salary
£18k per year
Posted
07 Nov 2017
Closes
16 Nov 2017
Sector
Legal
Contract Type
Permanent
Hours
Full Time

This is a fantastic opportunity to join a growing business based in the centre of Leeds. Our client is a growing law firm and are seeking experienced Case Managers to join their re-mortgage team. This is a busy role where you will be responsible for managing re-mortgage case files from instruction to completion. Full training is given, however the successful candidates will have experience of managing cases within a regulated environment, whether that be finance or legal. You will have excellent communication and organisational skills along with the ability to work to deadlines.

Role Specifics:

  • Conduct a full title check of the office copies to establish what is involved in the re-mortgage
  • Any complexities identified on the office copies must be dealt with in accordance with client SLA's
  • Ensure that every case/activity is worked as proactively and accurately as possible, updating all parties regularly
  • Flexible working to cover opening hours
  • Liaise with clients/customers/3rd parties by telephone to keep them regularly and proactively updated and progress the case within SLAs
  • When a case is ready for completion you must ensure that request for funds are done in a timely manner in line with client SLA's
  • Ensure that all completed files are billed correctly and funds have been sent to the correct place
  • Provide support/guidance to the administrators/customer service representatives
  • First point of contact for all customers/clients/third parties
  • Work with other departments to ensure the smooth flow of documents across the business
  • Deal with any ad-hoc tasks as required

Essential:

  • Minimum of 6 months experience in a similar role
  • Excellent communication skills both verbal and written
  • Excellent time management and organisational skills
  • Experience of working within a volume based environment and working to multiple targets
  • Ability to deal with difficult customers
  • Good keyboard skills and a basic understanding of Excel/Word/Outlook
  • Previous experience of working within client facing environment
  • Educated to GCSE level (minimum of 5 GCSEs grades A-C)
  • Previous experience of managing daily work flow or be able to provide evidence of skills required
  • Previous experience of developing and maintaining client relationships
  • Knowledge of the re-mortgage process

Desirable:

  • Previous experience of managing daily work flow or be able to provide evidence of skills required
  • Previous experience of developing and maintaining client relationships
  • Knowledge of the re-mortgage process

This job was originally posted as www.totaljobs.com/job/77307243