Service Charge Accountant

£40,000 per annum
07 Nov 2017
16 Nov 2017
Contract Type
Full Time
Job Description

Job Title:

Service Charge Accountant


Home Ownership, Housing Operations

Reports to:

Head of Home Ownership & Keyworker Living

Location: Billericay, Essex

Main Purpose of Job

To manage the service charge team and ensure that the service charge construction, accounting and management process for all residents and leaseholders paying fixed and variable service charges is accurate. Ensure billing is clear, transparent, accurate and sent in a timely manner so that cost recovery is maximized. Maintain a close link with the housing association finance manager to ensure that accounting ledgers are maintained and financial reporting is robust.

Key Responsibilities


Key Responsibilities

1.Ensuring the timely and accurate billing of all service charges. All charge details to be clear and transparent, giving reasons/details of large increases for residents.

2.Construct service charges on all new developments ensuring that all charges are reasonable and recoverable

3.Ensure service charge policies and procedures comply with statutory and regulatory requirements and Swan’s financial regulations. Keep up-to-date on statutory, regulatory and best practice developments and ensure policies, procedures and practices conform.

4.Validate all service charges and process inter-department cross charges. Monitor discrepancies between estimated and actual costs taking corrective action where necessary.

5.Ensue that rent review processes are completed, including service charge calculation for all tenures

6.Act as key liaison with all stakeholders on service charge matters.

7.Support the finance manager in the preparation and management of the year end service charge audit

8.Manage the production of leasehold service charge estimates and actual audited statements ensuring they are issued in time and comply with statutory requirements.

9.Ensure appropriate support, advice and training for operational staff on all aspects of service charge management.

10.Assist by providing information in a timely manner so that complaints and service charge disputes can be responded to in line with the Association’s procedures. Take action to remedy any weaknesses identified in service delivery.

11.Assist as necessary with ensuring accurate information is provided for Courts, Mediation and Tribunals.

12.To monitor, develop and implement IT systems and manage the data input processes and administration of relevant modules.

13.Monitor all aspects of invoicing and payments to ensure accurate allocation of charges.

14.Liaison with other Swan staff, partners, contractors, local authorities, statutory and voluntary agencies to ensure the efficient and effective management of service charges.

15.Liaison with staff, customers and other agencies as appropriate and in accordance with the agreed Customer Service Standards.

16.To provide reports, statistical, performance and management information including forecasts as required.

17.To undertake any tasks as reasonably required to meet the varying demands of the Association.

18.Ensure compliance with statutory consultation process for items and works governed by section 20 of the Landlord & Tenant Act 1985 (as amended).

19.Prepare and monitor individual workplans using performance management techniques to achieve and continually improve on performance targets. Implement performance appraisal through 1-2-1 supervision interviews. Assess training needs and develop individual training plans.

20.At all times to observe, deliver, continually promote and act in accordance with the Association’s Equality and Diversity and Customer Care policies and procedures.

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