Legal Assistant

Endurance Recruitment
£16k per year
07 Nov 2017
16 Nov 2017
Contract Type
Full Time

A very established and growing firm are looking for an experienced Legal Assistant to join their debt recovery department. You will be working as part of a team to liaise with customers and process a high volume of litigation cases.

Job Responsibilities:

  • Liaise with customers, agents and third parties by telephone to maximising recoveries on overdue balances.
  • Accurately assess the amount that customers can afford to pay and negotiate realistic repayment plans.
  • Use the debt management system to accurately record and note details of calls, key critical dates, payment plans and store documents.
  • Progress files through each legal milestone to conclusion or up to the point they may become defended or complex matters.
  • Draft letters and ad-hoc written communications to customers.
  • Submit customer queries to clients, taking ownership and ensuring they are followed through from start to resolution.

Person Specification:

  • Experience of working in a litigation/debt recovery environment would be an advantage.
  • Strong attention to detail and accuracy through all work.
  • Proficient in the use of Microsoft Office Word, Excel and Outlook
  • High level of customer service
  • Confident approach with excellent interpersonal skills

Salary: £16,000 + company bonus

Holiday: 22 days’ holiday (plus bank holidays), increasing with length of service

Excellent benefits which include: Pension, company sick pay, healthcare cash back scheme, personal accident cover, health club concessions, rewards portal to access offers and savings on a huge range of goods and services from over 450 retailers, free onsite car parking and onsite staff café.

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