JOB TITLE: APPRENTICE JUNIOR ADMIN/RECEPTIONIST
REPORTS TO: /PRACTICE MANAGER
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Job Responsibilities:Patient notes and correspondence:
oRetrieve and re-file records as required, ensuring strict alphabetical order is adhered to.oEnsure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.oEnsure records are kept in good repair with all necessary information on the outside cover clearly visible.oShredding confidential paperwork.Taking confidential correspondence to the Post Office.Assisting Secretaries and Administration Staff with general duties.Filing prescriptions.Make and serve refreshments, ensure the kitchen is kept clean and tidy and tidy the waiting room. Ensure that all new patients are registered onto the computer system promptly and accurately.Undertake any other additional duties appropriate to the post as requested by the Partners or the Reception Manager.Enter patient information on to the computer as required.Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.Deal with general enquiries and pass them to the appropriate person.Have working knowledge of telephone system and practice protocol for taking calls.Receive and make telephone calls as required. Take messages, ensuring accuracy of detail and prompt appropriate delivery.
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriatelyIn the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidentialInformation relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team members.Communicate effectively with patients and carers.Recognize people’s needs for alternative methods of communication and respond accordingly.
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