Service Desk Analyst

AMS Contingent
31 Oct 2017
04 Dec 2017
Contract Type
Full Time

Alexander Mann Solutions (AMS) is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources.

Our Client is a global legal firm, specialising in risk, regulatory and M&A strategy. The firm is a trusted partner and a recognised world leader in the areas of litigation, arbitration, competition and investigations. On behalf of this organisation, AMS are currently recruiting a (xxx) for a (xxx) Contract based in (xxx).

Purpose of the Role:

Is to manage the development, operation and technical support of the core IT infrastructure and business applications, ensuring they run efficiently, effectively and securely. The IT Service Desk is responsible for providing IT related information and support via telephone and email to all fee earners and business services.

In order to be successful in this role you will possess all or some of the below criteria:


  • Understand Windows/Citrix environment
  • Mobile Phone Support knowledge (Blackberry mainly, iPhone next preference)
  • Ability to handle calls (customer service, set expectations etc.)
  • Minimum 1st line support experience


  • Legal industry background (huge bonus) - Professional Services and/or Investment Banking background (ideal if no Legal background)
  • Multi-Lingual

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now.

Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

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