CUSTOMER SERVICE/HELP DESK X 2

Recruiter
Finley George Recruitment Ltd
Location
Bristol (City Centre)
Salary
19600
Posted
31 Oct 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time

Finley George Recruitment are looking for talented people to join our clients busy control centre on an ongoing basis, Working Hours: 12 hours day/night shift on a 4 days on and 4 days off basis.

The Alarm Receiving Centre team is responsible for:

  • Processing calls relating to alarms signals received from customer?s premises, reviewing of images, calling guard/police/ambulance/fire brigade as and when required.
  • Receiving Inbound calls from customers.
  • Assisting customer for any technical issues.
  • Making outbound calls to assess correctly what is happening to ensure customers? security.
  • Preventing false alarms explaining how to use the system and detecting technical issues.
  • Making quick and right decision following the security protocols.
  • Updating all relevant information in our customers records .
  • Answering queries on how to use the alarm when required during the verification process.

What to expect:

  • A great team environment to work in
  • Full training on products and services
  • The opportunity to work for an innovative company in home security solutions
  • A change to grow with our company and develop your career
  • Full Permanent Contract
  • overtime

In return we are expecting candidates to:

Have experience in customer support/call centre environment.

Are customer oriented, genuine passionate about speaking to customers.

Have the ability to multitask effectively whilst keeping a high level of service quality.

Proactive and work effectively and efficiently.

Excellent communication skills with problem solving attitude

Ambitious and willing to accept new challenges.

Immediate start

Working Hours: 12 hours day/night shift on a 4 days on and 4 days off basis. £19,600 plus overtime

To be considered please apply online


This job was originally posted as www.jobsite.co.uk/job/959431477