Business Intelligence Manager

Great Places
From £38,682 per annum
31 Oct 2017
15 Nov 2017
Contract Type
Full Time
Business Intelligence Manager Salary: From £38,682 per annum Job Type: Full Time, Permanent Hours: 35 hours per week Location: Manchester Benefits: Include competitive pension, 26 days holiday plus bank holidays increasing with service, childcare vouchers, cycle to work scheme, season ticket loans for public transport plus much more Closing Date: 17th November 2017 About the role: Take the lead on delivery of the Business Intelligence and Customer Voice strategies to positively promote a performance and data culture, the customers' voice being at the heart of what we do, provide the right business intelligence and insight to inform effective decision making. You will be responsible for the corporate critical success factors and highlight early warning signs in relation to meeting targets and standards. You'll be working jointly with senior managers to develop performance measures for all aspects of Great Places business. In addition to this you will modernise customer feedback mechanisms and ensure that our engagement with customers reflects and meets the needs of our diverse customer base, including general needs housing, supported housing, leasehold management and other customers. You will empower customers to have influence over policy development and the services we provide About You: To be successful in this position you will have proven experience of working at a management level within a similarly complex environment with a track record of driving improved operational results through utilising business intelligence and insight. You will be experienced in leading teams with excellent IT skills including SQL, MS Access, Advanced Excel. Furthermore, you will have strong analytical skills that contribute effectively to the identification of developments, trends, prioritisation and problem solving with a logical approach. You will have a strong understanding of the principles of good performance management and the importance of high levels of customer satisfaction. If you are a capable project manager, with experience of operating within a formalised project management framework and working knowledge of performance, policy and strategic issues within the housing or related sector they would love to hear from you. You may knowledge of Housing systems, e.g. Open Housing and an understanding of Housing Association requirements in relation to regulatory returns. You may have experience of the following: Business Intelligence Manager, Customer Intelligence Manager, Data Analyst, Business Intelligence Coordinator, Business Intelligence, Data Analysis, Junior BI Analyst, BI, Customer Insight etc. About our company: Great Places Housing Group is not your average housing association. We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 19,000 homes across the North West and Yorkshire. Our work doesn't stop at our customers' front door. The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless, young parents, older people and those with mental health needs. We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Working for us you will be part of something special and in return, we offer a competitive package with a range of enhanced benefits, and learning and development opportunities to help you achieve and exceed your potential. This vacancy is being advertised by Easy Web Recruitment, the UK's leading Online Recruitment Agency. The services advertised by Easy Web Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.
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