Application IT Support Analyst - Web Applications Provider

Recruitment Revolution.Com Limited
£20,000 -£30,000 + Awesome Benefits & Fun Perks
04 Nov 2017
16 Nov 2017
Contract Type
Full Time

Application IT Support Analyst - Web Applications Provider
Ely, Cambridgeshire
£20,000 -£30,000 + Awesome Benefits & Fun Perks

++ Are you a graduate (that did a geeky stuff degree) or an experienced IT / Applications Support Analyst? ++

Are you looking for an IT Support Analyst role where your experience and skills can actually influence how things get done, where you can get involved in the exciting stuff as well as the same old same old, somewhere you can grow your skills? The sort of breadth of opportunity a smaller company or recent start up would offer.

Awesome we want you! This is that job!

We are a small (but perfectly formed) Web Applications provider in Ely, Cambridgeshire and you are a graduate (that did a geeky stuff degree) OR an experienced support Analyst with two years? experience.

We need you to:

+ Provide IT Support to our customers through to 2nd and even 3rd line if you have the skills
+ Monitor our Infrastructure
+ Keep on top of Service Level Agreements
+ Manage customer issues through to closure
+ Identify recurring outages and trends
+ Provide ongoing documentation (Our helpdesk software makes this a bit easier) and process improvement
+ Lead on customer IT projects
+ Provide strategic IT advice
+ Assist with sales and support quotes
+ Support and develop our internal IT systems
+ Get involved in anything else you can help with

You need to be:

+ Awesome, obviously
+ Able to understand Geek but speak English
+ A logical thinker and problem solver
+ A finisher
+ A good communicator
+ Experienced in an IT support environment
+ Able to prioritise
+ Ruthlessly efficient

Extra Bonus Points for:

+ Familiarity with LAMP stack
+ Any Linux skills
+ ITIL Framework Experience (Double bonus points!)
+ HTML, CSS, JavaScript, jQuery
+ Familiarity with Atlassian products
+ Experience in agile development environments
+ Dev Ops (Triple Bonus Points!)


+ Fun and friendly team (mostly)
+ Idyllic setting with countryside views (from the right window)
+ Competitive salary
+ Employer contributed workplace pension
+ 25 days annual leave plus bank holidays
+ Relaxed office atmosphere with informal dress code
+ Awesome coffee machine (there are also tea bags somewhere)
+ Prospects

Interested? Just Apply Below...

...But first a little formality. By applying you implicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please email team [at] ************************* quoting the job title & ref. Good luck, Team RR.

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