Mitel Engineer

High Wycombe
£45000 - £55000 per annum
06 Nov 2017
04 Dec 2017
Recruitment Genius Ltd
Contract Type
Full Time
Multi award-winning Business-to Business UC & Mobile Communications cloud provider based in Wooburn Green, High Wycombe.

As a Mitel Engineer you will be responsible for the end-to-end installation, commissioning and in-life support of large, complex Mitel VOIP solutions. You will work in a dynamic and highly focused internal team, working closely with internal stakeholders and customers, and directly underpin the development of new revenue streams for the business. Ensuring the customer experience comes first. To be successful, you will need in-depth and Mitel-certified expertise in MBG, MiVB, MiCC Inbound and Outbound, MiCollab, and Desktop Devices.

They are proud to be a customer-led, consultative sales organisation. Change is a constant. This is a new, and busy role with demanding clients and internal customers. You need to be strong-willed, resilient, able to adapt and refocus quickly. They are incredibly energetic, move at pace and priorities can change. Being willing to roll your sleeves up and muck in is essential.

Job Accountabilities and Tasks:

- Install, upgrade and configure all Mitel Applications on CPE equipment and Virtual Applications within the Mitel World Cloud (UCASS)
- Provide support expertise on MBG, MiVB, MiCC Inbound and Outbound, MiCollab, Desktop devices.
- Mentor colleagues to improve their level of knowledge on Mitel Applications.
- Advise on implementation of Networking VOIP solutions on LAN and on WAN interconnections
- Perform 1st Line tasks as occasionally required (answer customer queries, fault find, fix and report)

The Individual - Specific Job Knowledge, Skills and Experience:

Skills and Attitude

- Able to escalate and accelerate activities and issues to meet targets
- Strong oral, written, technical and presentational communication skills, with internal stakeholders
- Strong, customer-focussed approach to technical support
- Passionate about continuous improvement
- Highly organised, methodical and proactive
- Analytical, logical and detail-orientated
- A flexible attitude to work, action-oriented and determined
- Calm under pressure
- Able to work independently

Job Knowledge and Experience

- 10 years working on all Mitel Applications at a 2nd or 3rd line level
- Understanding DHCP, DNS and Active Directory and other Microsoft products used by the VOIP solution
- Understanding of wireless technology
- Redbox capabilities (preferred)

Qualifications and Certifications

- Mitel Certification: MBG (essential)
- Mitel Certification: MiVB (essential)
- Mitel Certification: MiCC Inbound and Outbound (essential)
- Mitel Certification: MiCollab (essential)
- Mitel Certification: Desktop Devices (essential)
- Full UK Driving Licence (essential)

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