Support Analyst (9 month maternity cover)

Simple Recruitment Limited
31 Oct 2017
16 Nov 2017
Contract Type
Full Time
Our client based in Bath are looking for an MIS (Management Information Systems) Support Analyst to join their team to be responsible for providing efficient and effective support to the company's MIS including administration, support and development projects across all territories globally.


*To manage and provide first-line support for system technical and data support queries and executing MIS periodic routines
*To support system development working with the business owners and MIS manager as appropriate and manage / co-ordinate smaller system projects, including but not restricted to:
a. Sage 200 ERP
b. Workbooks CRM
c. Razor (in-house system)
d. EDI
*To understand the Company's business processes to challenge process improvement and suggest appropriate operational and system solutions or ideas
*To liaise with and manage external consultants and support partners where applicable
*Attend MIS project and business support meetings, ensuring a clear agenda and actions
*Provide generic user training including the writing of training documents as appropriate
*Ad-hoc project specific responsibilities as required
*To act as an ambassador for the company and the MIS team to the business globally
*Work closely with the MIS Manager, providing support and transparency on all projects, support status and issues
*To ensure full compliance with the Company Health & Safety policy

Personal Requirements:

*Passionate about our people, our product and our company.
*Technical skills - a quick learner, with strong basic technical skills and a confidence for further technical learning.
*Self-development - driven to learn and develop with an open-minded, flexible, can-do and get-stuck-in attitude.
*Collaborative relationships - a good team player with the ability to build relationships across the business with systems users, peers and management.
*Approachable and listening - welcoming, patient, builds rapport well, a good listener.
*Problem solving - able to use logic and methods to solve difficult problems with effective solutions.
*Self-management - self-organised and able to complete work independently.

*The applicant MUST have the following skills:
-Experience of using systems in the workplace (ideally Sage and Workbooks, but maybe other systems such as SAP, Dynamics, QuickBooks)
-Excellent MS Excel skills
-Very Good MS Word skills
-Excellent communication skills (written and verbal)
-Excellent organisational and documentation skills
-A minimum of 3 years' work experience in an office

*The following skills would be preferable (but full / further training can be given):

-Knowledge of Sage 200 (either as a front-end user or as a back end / system administrator)
-Knowledge of Workbooks (either as a front-end user or as a back end / system administrator)
-EDI (either direct in-house or via a 3rd party provided/web portal)

Maternity Cover - 9-month contract to start ASAP

Excellent salary for the right candidate

Should this role be of interest to you, please send us a copy of your CV or call Bee on ************ for further details

Simple Recruitment (South West) Limited is acting as an Employment Business in relation to this vacancy.
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