Software Support Analyst - Coventry

Erin Associates Limited
31 Oct 2017
16 Nov 2017
Contract Type
Full Time

Software Support Analyst, Accounts Software ? Coventry

Application, Support, customer service, SQL, Accounts, Finance, Sage, Pegasus, Quickbooks, Xero or similar products

Location ? Coventry

Salary ? 25k plus an excellent benefits package

This advanced software house based in Coventry are looking to create several opportunities for Software Support analysts / Application Support analysts to join their technical services team. Working in a small team of super-technical software support analysts, you will be responsible for providing software support on their bespoke software systems. Ideally, you will have 1-2 years commercial experience in supporting a software product, and be familiar with a range of Microsoft solutions. Preference will be given to candidates with a sound accounting knowledge.

Core responsibilities for this Support analyst role includes;

Provide 1st and 2nd Line support to customers in the UK and Ireland

Support internal departments with their work; development, testing, IT

Keep in-house support systems up to date

Make sure support requests are handled within agreed SLA?s

Smoothly ?on-board? new customers

Test new versions of our software to help with smooth deployment and upgrades

The ideal Software Support analyst will be an excellent communicator, you?ll be comfortable with technology and at ease explaining jargon and technical terms to end users with an abundance of enthusiasm for helping their customers successfully use their software. You will be proactive in finding solutions and will be comfortable at diagnosing problems quickly when under pressure.

It would be advantageous if the Software Support analyst / Application support analyst had knowledge of SQL Server and any previous experience of supporting accountancy software such as Sage or Pegasus, Quickbooks, Xero etc (with knowledge of General Ledgers, Sales Ledgers and Purchase Ledgers) whilst demonstrating a good working knowledge of computer software and hardware is preferential.

They offer an excellent salary and benefits package that includes Pension, healthcare, 25 days holidays and flexible working hours.

This is an urgent requirement and the interview process is one stage only so you could be taking the next step up in your Software support career with an advanced player in the market.

Keywords; Software Support analyst, Application Support, Helpdesk analyst, 1st Line support, 2nd Line support, General Ledger, Sales Ledger, Purchase Ledger, Pegasus, Sage, Quickbooks, Xero - Coventry, Birmingham, Solihull, Rugby, Warwick

Send your CV to Sian now

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Erin Associates Ltd is acting as an Employment Agency in relation to this vacancy.

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