IT Service Desk Analyst

London (Greater)
£24,265 pa increasing to £26,102
31 Oct 2017
16 Nov 2017
Contract Type
Full Time

IT Service Desk Analyst
£24,265 pa increasing to £26,102 after satisfactory completion of probation period
Full time, 35 hours per week
Ref: 1030

This is a busy role providing first line telephone and remote support to IT Users throughout Leonard Cheshire Disability as well as directly supporting staff based at South Lambeth Road.

Reporting to the IT Service Desk Team Leader, you will be required to follow established procedures for managing and using the in-house service desk software in the provision of support. You will also assist with the administration of all IT systems, including Active Directory and Microsoft Exchange via Office 365.

The prospective candidate will also be part of the Service Desk rota as a requirement for the role. The IT Help Desk operates from Monday to Friday, 08:00 to 18:00; a schedule of working hours will be agreed prior to appointment.

The candidate should be able to display competency in troubleshooting and supporting LCD?s standard hardware and software packages, in a confident manner. Good interpersonal and communication skills, as well as the ability to work under pressure are also essential. Familiarity and experience of working in an IT helpdesk, as well as any related certifications, would also be an advantage.

Leonard Cheshire Disability welcomes applications from all sections of the community.

To apply, please click Apply Now.

Closing Date: 13th November.

A satisfactory disclosure check is required for this post.

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