Credit Control Manager - Hackney council

Change Resourcing
London (Greater)
UP TO £14.00 P/H
31 Oct 2017
16 Nov 2017
Contract Type
Full Time
To provide information and advice about all aspects of rent and other charges due to Hackney Council, in order to maximise payments and minimise arrears and to take appropriate action to recover new debts and cases at the early stage of the arrears procedure.

3. To advise and take relevant action to prevent tenants falling into arrears by giving housing and welfare benefits and debt advice or referring to the appropriate agencies.

Where necessary individually consider the needs of vulnerable residents and provide suitable arrangements for meeting their requirements.

To escalate cases through the arrears procedure after completing all necessary actions within agreed timescales. To manage caseload and ensure all individual cases are regularly monitored so that all court protocols and good practice is complied with.

The Interim Credit Control Manager should have:

* A good knowledge of income and debt collection/accounts receivable processes, financial regulations and budgetary control.
* Strong operational management experience of ensuring the effective running and performance of a complex, customer facing, demand driven service.

* Experience of delivering successful service improvement, process redesign and change projects, evidencing the ability to bring staff and customers with you

* Excellent interpersonal and people management skills to motivate and manage staff
* Effective collaboration and negotiation skills to build shared solutions to complex problems and effectively prioritise conflicting pressures