ITSM Engineer

London (Greater)
03 Nov 2017
16 Nov 2017
Contract Type
Full Time
We are hiring an ITSM Engineer to support a major UK Government programme from our location in central London.


A number of opportunities exist for BMC Remedy Developers, including General Remedy Developers, BPPM Developer, ADDM Developer and APM Developer.

Duties include:

• Capture and compile technical requirements for business systems
• Build systems based upon functional and technical requirements
• Deploy systems into live service
• Maintain existing business system including code maintenance, enhancement and reconciliation
• 3rd Line support for ITSM application and servers and resolution of incidents I the queue
• Create the Low-Level Design, build, test, deploy, and maintain solution components that are part of or interface to the core BMC Remedy 7.x/8.x ITSM
• Create installation guides and standard operating procedures for Remedy and related components
• Map solution features to business requirements and collaborate with the service process owners to ensure acceptance of the resulting solution
• Perform analyses and make recommendations for integration solutions and system enhancements to Remedy and related components
• Responsible for administering the BPPM solution
• Responsible for administering the ADDM solution

The role will be based in Central London or Coventry and will require flexibility with regards to operational demands to work out of hours (OOH).

Required Skills:

Experience designing, building, testing, and maintaining solutions in the BMC Remedy 7.x/8.x ITSM
Experience building configuring tools using out-of-the-box options and building custom solutions
Experience building integrated solutions across diverse products and from multiple suppliers
Experience supporting and resolving ITSM module issues
Familiar with Information Technology Infrastructure Library (ITIL) Foundations
Experience administering BPPM and knowledge of integration with the Remedy ITSM
Experience administering ADDM and knowledge of integration with the Atrium CMDB

Desired Skills:

Experience integrating with Active Directory, including federated authentication and Single Sign-On
Experience working in a Microsoft Windows Server 2008/2012 environment
Experience working with Microsoft SQL Server
Experience with VMware or other virtualised environments
Experience working in a community cloud environment
Experience working with Service Now
Experience working with SCORCH
Experience working with Atrium integrator


At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent.

If you are interested in applying for this role please click the APPLY button.

Our company headquarters is located in Reston, Virginia. Outside of the United States, we operate in 30 countries around the world with more than 2,000 employees in global locations. Our largest concentrations are in Australia and the United Kingdom where we continue to expand our local footprint.

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