Head of Operations and Compliance

Stellar Select Limited
London (Greater)
£50k - £75k pa + bonus, benefits
31 Oct 2017
16 Nov 2017
Contract Type
Full Time

We have superb opportunity for a Head of Operations and Compliance in the London offices of one of our clients who are a global leader within the Tax Free Shopping industry. The role will hold responsibility for leading the company in a new operational function and provide guidance and direction on implementing and delivering compliant operational practices across both the current and the future operational footprint in the UK.

This position forms part of the Senior Management team, and reports directly to the MD. This role will be instrumental in establishing this new department and partnering with the business to create and align best practice to deliver economies of scale and service excellence.

Responsibilities for the role of Head of Operations and Compliance

  • Ensure effective implementation of compliance systems requirements in line with local regulations. Carry out internal audit and seek to streamline and formalise internal processes
  • Take leadership of the operations function with accountability of design, develop including implementing and maintaining a risk management framework, implementing an effective compliance strategy, infrastructure and policies which are recognised as best practice in the industry, ensuring that the business is able to align and comply with anticipated changes which may impact the company
  • Identify and analyse emerging compliance risks and trends and raise awareness to the business regarding the impact of new regulatory requirements, through training and activity reports
  • To be the main point of contact for interactions with the accounting team along with the processing centre both based in Europe
  • Lead operational improvement activities in the country, including; coordination with the VP Refund Solution, SVP Operation and his team, VP accounting center in Europe
  • Management of Travelex (or any other major Refund Agent) senior contacts in the UK
  • Together with the MD work with government authorities such as HMRC, regarding quality, regulatory and compliance issues. This includes all interactions linked to form approvals
  • Responsible for creating and executing operational strategy
  • Overall responsibility of direct reports. This includes developing and supporting your direct reports in implementing appropriate practices to contribute to the continuous success of our business, by ensuring processes and systems are in place and appropriate procedures are followed

Experience required for the role of Head of Operations and Compliance

  • Proven experience as a Senior Compliance Manager
  • Tax Free Shopping industry experience is an essential requirement
  • A hands-on approach to training, change management and understanding impacts of regulation on the business
  • Proven track record of working to Operational KPIs and delivering economies of scale
  • Proven track record of Business Process re-engineering to deliver optimised processes and service enhancement
  • Proven track record of gathering business and legal requirements and managing implementation
  • Experience of auditing operations and compiling recommendations to senior management
  • Good organizational and leadership skills, as previously demonstrated by ability to organize and implement operational improvements across multiple functions

Salary: £50,00 - £75,000 including competitive annual bonus and benefits

Location: London, covering both West and North London offices

For more information regarding the role of Head of Operations and Compliance please contact us

Stellar Select is acting as an employment agency and is a corporate member of the REC

Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days

This job was originally posted as www.jobsite.co.uk/job/959399004