IT Support Manager

Wallace Hind Selection LLP
£35k-£40k + Company Car or Cash Allowance + Contri
31 Oct 2017
16 Nov 2017
Contract Type
Full Time
Hands on, service focused, pro-active IT Manager required to support our IT & Telecoms hardware & software platforms across our manufacturing & warehousing operation in Basingstoke and a sales office in the Midlands

LOCATION: Basingstoke

BASIC: £35,000-£40,000 + Company Car or Cash Allowance + Contributory Pension + Laptop/Mobile + 25 days holiday

COMPANY - IT Support Manager

Part of a multi-billion Dollar international manufacturing group, we are a specialist division supplying engineered fasteners to automotive OE and tier 1&2 manufacturers.

As part of our future growth strategy, we wish to recruit a pro-active IT Manager to support our IT & Telecoms hardware & software platforms across our manufacturing & warehousing operation in Basingstoke and a sales office in the Midlands.

IT SUPPORT MANAGER - ROLE - Full job brief will be sent to short listed candidates but in short, this is a standalone, office based role, responsible for the day to day delivery of 1st / 2nd line IT, telecom and software support to 25 - 30 users both on and off site. You will be the ``go to person`` for IT & Telecoms issues for our organisation.


We are interested in receiving applications from IT support professionals with:

- An IT related Degree or with an excellent track record of working in a similar IT support role
- A broad understanding of supporting IT business applications across both hardware and software
- Experience of working with 3rd Party organisations to ensure defined service levels are met
- The ability to translate and interpret differing business and stakeholder needs and concerns and provide solutions to ensure all expectations are met


- Network switches and infrastructure, VLAN Port configuration, WAN interface, Local Internet connections, Local telephone breakouts (ISDN & Analog), UPS and back-up of on-site servers
- MS Windows Systems (server & client)
- Networking knowledge - LAN/WAN & Wireless
- Telecoms knowledge including VOIP/SIP and mobile technologies
- Data cabling/facilities management
- Any ERP Business Systems experience (we use Microsoft NAV2017) and/or Production Monitoring Software System (we use EPICOR/MATTEC)


- Good interpersonal and communications skills
- Responsive; Pro-active; Autonomous
- Hands on approach with a real `can-do` attitude
- Strong analytical or problem solving skills

As a point of reference, it is highly likely you will have, or have held any one of the following job titles- IT Manager. IT Support Manager. IT Support Executive. IT Support Engineer. IT Engineer. 1st / 2nd Line Support Engineer.

Please Note - We have been selected as the exclusive retained partner for this role so any direct applications to our client from candidates or agencies will be forwarded on to us direct.

INTERESTED? Please apply to our retained consultant John Gowen quoting IT Support Manager, reference JG1710-55 to DD: [Phone number removed] Wallace Hind Selection. The Old Vicarage. Duston. Northants. NN5 6JB. Tel: [Phone number removed] Please note that the postcodes used for this vacancy are for searching purposes only, they may not refer exactly to where the role is based.
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