IT Apprentice

QA Ltd
£8990 per year
31 Oct 2017
16 Nov 2017
Contract Type
Full Time

Job Description

An organisation specialising in cloud technology are looking for an apprentice to join their service desk team.

Currently looking for a passionate and energetic individual for a role with a company specialising in cloud based technologies.

Interested candidates should have a passion for IT and be eager to take your technology knowledge to the next level.

Main Responsibilities

They are looking for an enthusiastic, motivated individual who is looking to join an exciting and fun company that will allow them to reach their full potential.

Your duties will include:

. Receive and log all calls and emails from internal customers and record all pertinent information

. Ensure initial assessment of categorisation and prioritisation for all incidents

. Ensure incidents are assigned and escalated where necessary to the relevant support teams

. Provide initial assessment of all service requests

. Provide regular communication of customers concerning the status of service requests

. Ensure relevant proof of approval is visible

. Knowledge and in-depth experience of IT Service Management processes and procedures: Incident Management, Service Request Management, Problem Management, Change Management, Asset Management,Service Catalogue / Service Level Management

Full training in all areas will be provided.

Qualities/ Requirements

  • Skills, knowledge and experience required:
  • Customer focused, ability to listen to and understand the customers needs
  • Good written and verbal communication skills, calm and polite telephone manner
  • Ability to work as part of a team, and in a pressurised environment
  • Excellent time management, and able to work on own initiative

Qualification Requirements

Someone with 5 standards (Level 1 - 3) OR 5 National Level 5 grades, both qualifications including Maths and English would be ideal

Other Important Information

Daily working hours: Mon - Fri, 9am - 5pm

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