FNOL Call Handler Mobile Repair

Nationwide Accident Repair Services Ltd
31 Oct 2017
16 Nov 2017
Contract Type
Full Time
Full Time/Permanent

42.5 hours - on a rota basis between the hours of:

8.00 - 20.00 Monday to Friday

8:00 - 13.00 Saturday

Are you a future Nationwider?

About Us

Nationwide is one of Europe's largest accident repair networks with 120+ bodyshops, Mobile Repair, Glass and Accident Management services. Since our inception, we have set the industry benchmark in accident repair and we continue to provide services to the world's most recognised car manufacturers and dealerships from all over the world using our tried and tested award-winning approach.

With our ongoing investment in cutting edge technologies, new state of the art sites and new products, Nationwide is able to stay ahead of the game and provide the quality and excellence our customers' deserve.

Nationwide's ultimate aim is to be considered the best company to do business with, to work for and to continue to deliver a world class service. We have doubled in size in the last 2 years and with future expansion on the horizon it has never been a better time to join the team.

We are the largest dedicated provider of accident repair services in the UK and have relationships with a number of large motor insurers.

Why work for us?

We have over 4000 team members who are all #NationwiderAndProud and we offer:

'One Nationwide, One Team' culture
Competitive salary plus bonus
Workplace pension
Life assurance
Employee assistance programme

Career development
IMI (ATA) accreditation support
Training through Nationwide Academy
Childcare vouchers

Competitive annual leave package
Mobile telephone discount scheme
Car scheme
My Nationwide Rewards offering retail, gym and cinema discounts

My Nationwide Rewards includes discounts at major supermarkets (Tesco, Sainsbury's, Asda etc.), high street retailers (Apple, John Lewis, Currys, Boots etc.), travel (Thomas Cook, Booking.com, Expedia etc.) and much more!

The Role:

To efficiently and accurately register new claims on behalf of the company's clients while representing the high standards of the brand
To swiftly and efficiently answer inbound calls and answer queries in line with the company SLA's
To make outbound calls to our customers to triage for repair suitability while delivering first class customer service in our Contact Center
To liaise with internal/external departments and employees as appropriate
The desire to genuinely want to help the customer and go the extra mile
General administrative duties and strong Office skills
To keep customers updated on individual referrals
Ensure work provider cycle times and customer service targets are achieved

Crucial to our success is our people and our ethos of One Nationwide, One Team' reflects the importance we place on this. Our teams are up-skilled, reaccredited and developed through our Academy to deliver an exceptional customer experience from start to finish. We make sure all of our team members are experts in their fields, unlocking their full potential through career development and continue to lead our peers in the automotive industry.

You will demonstrate:

Enthusiasm to join our team. We are One Nationwide, One Team
Strong communication skills for customer service and team communication
Excellent first hand customer service skills
The ability to resolve complaints at front line
Positive and self-driven
Honest and reliable
Attention to detail

You will ideally have:

Experience working within a call centre environment although desirable, this is not essential
Customer service and administration experience

Follow us on LinkedIn and Facebook to see our latest news, events and other job opportunities

#WeFixYourCareer #OneNationwideOneTeam #NationwiderAndProud

Watch our videos on YouTube to get a snapshot of what it would be like to work for us!

Youtube - Nationwide Accident Repair Services

Please note: On accepting an offer of employment with Nationwide, you are providing us with permission and consent to proceed with our reference and vetting process. Our offers of employment are subject to satisfactory references and in some cases a criminal records check. We may require information that covers the last 6 years of your employment and personal history. Please ensure you have this information available.

Nationwide is an equal opportunities employer. Nationwide is committed to a policy of equal opportunity in its recruitment practices and opposes all forms of unlawful or unfair discrimination, direct or indirect - to ensure that no registering applicant is less fairly treated in any situation because of age, sexual orientation, disability, gender, marital status, race or religious beliefs or any other condition not relevant to the performance of the job and secondly, to ensure that our clients are offered the best candidates available in terms of skills, experience and approach.
This job was originally posted as www.jobsite.co.uk/job/959364966