1st / 2nd Line Support Engineer

01 Nov 2017
16 Nov 2017
Contract Type
Full Time
1st / 2nd Line Support Engineer

Location: Oxford, OX29 4TB

This position is for immediate start

Salary: up to £27,000 per annum

About the company:

Our client has specialised in providing I.T. solutions and support to business since 1998 and have been operating in the 'cloud' arena for the past 8 years.

Duties of the 1st / 2nd Line support Engineer:

User support

- Take helpdesk calls and resolve the reported issues in a timely fashion
- Record all progress on issues on our helpdesk call management system
- Where appropriate, escalate matters that require systems or policy changes to the Infrastructure Team
- Provide an excellent and professional level of client service at all levels

Systems Maintenance

- Carry out system monitoring and maintenance per the agreed schedule, to include backups, server/desktop patching.
- Liaise with senior infrastructure team on projects and problem management

IT Security

- Ensure access levels of users are maintained to maximise security.
- Promote awareness of I.T. security issues across our client's user base through normal support activities.

Project Work

- There will be opportunities to get involved with various projects as they arise.
- The successful candidate should be able to help identify new business requirements (e.g. based on common support requests) and flag up areas of vulnerability within our clients' infrastructure (e.g. failing backups).

Requirements of the 1st / 2nd Line support Engineer:

- Minimum 3 years' experience working in a 1st Line Helpdesk support role
- The successful candidate will have a good working knowledge and experience across most fields of I.T including Windows server and client operating systems, Terminal Services / Remote Desktop protocols, PC hardware, networking, Microsoft office, printers, mobile devices and VOIP
- Excellent proven problem-solving skills
- Some experience of co-ordinating day-to-day support activities - experience of Connectwise Manage would be an advantage
- Candidates must have access to their own vehicle

If you meet the requirements and feel that this 1st / 2nd Line Support Engineer then please apply today!
This job was originally posted as www.jobsite.co.uk/job/959370078