Helpdesk, Service Desk, 1st Line Support, First Line Support

Reed Technology
£20k - £25k pa
31 Oct 2017
16 Nov 2017
Contract Type
Full Time

1st Line Support Engineer, First Line Support Engineer, Service Desk Analyst, Helpdesk Support looking for your next challenge? My Reading based client definitely has the job for you..

As a 1st Line Support Engineer, First Line Support Engineer, Service Desk Analyst, Helpdesk Support you will join a team committed to doing the best - for the client; and for each over. Where everyone works collaboratively, is open to new ideas and committed to continual service improvement.
As the 1st Line Engineer your role will form the "Heart of the Service Desk". You will join a team of 5 Service Desk Analysts (and growing) and be actively involved in the ongoing success of this expanding organisation.
The First Line Support Engineer/Service Desk Analyst/Helpdesk Support requires a "can do" attitude to customer service coupled with a good technical knowledge base. Customers are at the forefront of my clients business and your ability to make them feel a priority, as well as confidently resolving their technical issues, is crucial to their growth & success.
You will work alongside a team of 2nd and 3rd line support specialists, indicating a structured career path and an open forum, where ideas are shared and issues are discussed.

Sound like the challenge you are looking for? Want to be part of the success story? Feel that you can add value to this team? Excellent. Satisfy the below requirements and your application will be seriously considered

* Previous experience working in a 1st line Support role, ideally for a Managed Service Provider, working with external clients
* Technical understanding of most of the following: Windows 7, Active Directory & MS Exchange
* Clear communication skills with a strong customer focus
* Passionate about IT, keen to keep up to date with technical trends and emerging technologies

If you think you have it what it takes, apply now! I look forward to receiving and reviewing your application

Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.

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