Income Recovery Assistant
ForViva is a forward-thinking social organisation that positively impacts communities. We're also proud to create opportunities that make things happen - for people, families, homes and communities. We're a busy team with lots to do. We can only achieve this if we've got the right resources so we look for people and partners with as much enthusiasm and passion as we have for making things happen.
Joining us as an Income Recovery Assistant, you will support the delivery of a high quality income management service to customers, including taking recovery action, negotiating repayments and offering advice and assistance.
Liaising with the Housing Benefit Department and Department of Work and Pensions, you will make effective use of all information that is available to reduce debt and assist Income Officers in ensuring that customers are supported to repay debt in an affordable, sustainable and reasonable manner.
Providing information to the court officer as required, you will liaise and work effectively with other partner organisations and internal departments as required and assist in the collection of leasehold recovery; providing welcoming enquiry service for the income management team and to signpost customers to external agencies.
With a good standard of education (GCSE level or equivalent in maths and English) and good written and verbal communication and numeracy skills, candidates must have experience of working in a customer focussed environment and a good level of IT literacy.
As well as a competitive salary and a generous holiday entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme, child care vouchers and staff discount club membership. We?ll also make sure you get the training and benefits you deserve.
We are currently under represented by Ethnic Minorities, LGBT Groups and people with a Disability. We would particularly welcome applications from these groups, however any appointment would be made on merit.
Closing date: 15th November 2017 (please be aware that this vacancy may close earlier depending on application)
This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.
This job was originally posted as www.jobsite.co.uk/job/959361664