IT Support Engineer

Hyper Recruitment Solutions Ltd
31 Oct 2017
16 Nov 2017
Contract Type
Full Time

We are currently looking for a IT Support Engineer to join a leading company based in the Oxfordshire area. As the IT Support Engineer you will be responsible for bringing the IT support expertise in-house and play an integral role in establishing the IT function.


1. Provide support from desktop level to 2nd/3rd line whilst communicating technical support information to stakeholders and senior managers.

2. Establish the Helpdesk function and support clients on installations, MS Systems, general IT issues and tickets

3. Systems installations and configuration, monitoring, patching office and laboratory machines mainly on MS OS PCs

4. Provide support with telephone systems including landline and mobile phones, including installations, replacements, VC's and meeting room setup support

5. Create documentation on progress, fixes, upgrades, and any related IT information for wider colleagues and knowledge transfer

6. Troubleshoot problems relating to local technology including LAN / WAN, PC's and Servers

7. Fix any application issues and verify solutions before implementation

8. Document application support activities thoroughly and in accurate and timely manner

9. Take ownership of new systems such as Quality or phone systems


To be successful in your application to this exciting opportunity as the IT Support Engineer we are looking to identify the following on your profile and past history:

1. Experience working within a GMP environment

2. Must have experience within a Pharmaceutical or Biotech related industry

3. 2nd Line Support experience

4. MS Windows client: XP/7/10

5. MS Windows servers: 2003/2008/2012

6. MS Office: 2010/2013

7. VMware: v5/v6

8. Networking

Hyper Recruitment Solutions Ltd (HRS) is an Equal Opportunities employer who are certified by Investors in People for our talent development. We welcome applications for any applicant who fulfil the role requirements for this position. HRS is a company exclusively supporting the science and technology sectors, and is made up of a collaboration of recruitment processionals and scientists. We look forward to helping you with your next career moves.

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