Helpdesk Analyst

Concept Information Technology Limited
£18k - 20k per year
31 Oct 2017
16 Nov 2017
Contract Type
Full Time

Helpdesk analyst/ 1st line IT support - Oxford - Circa 20k

I am looking for a helpdesk analyst to join an IT solutions company based in the Oxford area. This is the chance to be part of a team, work with customers and grow within an established business. The job is 4 on 4 off shifts - you would work 4 consecutive days and have 4 off in a row. This allows for flexibility and a good work/life balance!

Ideal opportunity to develop your IT skills in a customer service based environment.

Job purpose:

Working in a team on the helpdesk, the role will be phone and remote support based.

Key responsibilities:

The role is split into three areas.

1. Taking calls on the helpdesk via or ticketing system/email or phone and

working to complete tickets to resolution

2. Scheduling the field engineers for site visits.

3. Hardware repairs

In addition to undertaking the duties as outlines above, you may be required to undertake other duties, within reason, that may be required of you.

Working hours:

The helpdesk is open 7 days a week including bank holidays 8 am till 10 pm, you will be required to work a shift pattern, which will be based on a 4 on 4 off shift pattern 8am - 8pm or 10 am - 10pm.

If this sounds like the kind of opportunity you are looking for, please send me your most up to date CV to:

Sophie Mills - ********************************** - *********** - IT Recruitment

Look forward to hearing from you,

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