About the role
Your primary responsibility will be to provide 3rd line technical support for Microsoft solutions for our managed service customers. Predominantly focused on Office 365, you?ll use your Microsoft technology expertise to diagnose and resolve issues escalated by our service desk team and also focus on O365 migration/upgrade & transitional services.
This is an exciting opportunity for you if you are as passionate about customer service as you are technology. As a talented Microsoft Analyst you?ll be a key part our ongoing success. A friendly personality that you are able to convey over the phone is essential as you will be the first person our clients call when their system isn?t working as it should be.
Key skills needed
- Windows 2008 R2/2012/2016 (advanced features e.g. DFSR and AD)
- Experience supporting Office 365 (O365) including directory sync and ADFS
- Experience supporting Exchange 2010/2013/O365 Hybrid
- Ability to fault find Office suite products
- Windows Server Update Service (WSUS)
- Worked in a similar environment ? Managed Services
- Microsoft MCSA or MCSE certified
- Azure (exposure or understanding)
- SQL application exposure
- Virtualisation skills (VMware or Hyper-V)
- Exposure to Monitoring Technologies
- ITIL v3 Foundation
Softcat is a leading provider of IT infrastructure and proud to be one of the top 5 Best Places to Work in the UK (Great Places to Work Awards 2017).
We care passionately about two things: outstanding employee satisfaction and world-class customer service. We believe the former drives the latter. At Softcat we know that in order to have happy customers, we first need to have happy employees.
Why work for us?
We only hire brilliant, positive, passionate people and then we keep them that way. How? By offering endless opportunity for progression, development, training and ensuring we recognise and reward hard work. You can be assured you?ll be working with a fantastic team, managers who nurture and support (but also let you get on with your job!) and a leadership team that genuinely values your contribution.
If you believe that you have the skills we are looking for, simply click on the apply button. We look forward to hearing from you.
(Please note that all applicants must have the right to work in the UK to be considered for this role)
This job was originally posted as www.jobsite.co.uk/job/959351777