Help Desk Operator

HVAC Recruitment Ltd
£19k - 20k per year
31 Oct 2017
16 Nov 2017
Contract Type
Full Time
Working for a globally renowned Facilities Management company who have achieved turnover exceeding £1 billion and operating profits exceeding £20 million. They employ over 3,00 people in the UK and can offer not only offer long term job security but also the chance to progress your career if desired. To effectively operate the Helpdesk and associated communication systems. Delivering a professional, efficient and customer-orientated service. To log service requests and communicate these requirements to IFM staff and Trust. This is a shift role working 4 days on 4 days off (7am - 7pm and then 7pm -7am). Responsibilities - To be the point of telephone contact for Trust Helpdesk and IFM Employees. - To answer, log, input and allocate service requests accurately and in a timely manner and direct the appropriate personnel to undertake the tasks. - On a daily basis, staff will be expected to make decisions regarding service delivery. Where conflicting priorities arise they will need to assess the task and direct staff appropriately within set guidelines and protocols. - To monitor and update all service desk requests and take appropriate action to prevent non-compliant incidents in line with policies and procedures. - To report system and equipment faults to the appropriate personnel. - Major Incident procedure. - To monitor movement of estates staff whilst working shifts. - To respond to BMS alarm, ensuring appropriate action taken. - To cover Reception Desk out of hours. - Demonstrate a clear and effective ment with the operational objectives and the commercial interests of IFM. - Carry out general administration duties when required. - To make regular calls to estates team out of hours. - Be aware of the business continuity plan for the part of the business you work in. What they are looking for - A helpdesk/customer service background - Excellent customer service skills - High standard of customer awareness - Keyboard skills - Confident telephone manner - Able to assess and prioritise work - Good listening skills - Good communicator - Reliable - Flexible - Organised - Able to work on own initiative or as part of a team - Able to work under pressure If you would like more information please call Jack on ************
This job was originally posted as