2nd - 3rd Line IT Support Technician
Polkadotfrog are working closely with a growing Support Team based near Huntingdon that have a new opportunity for a seasoned 2nd Line Support engineer looking to work more towards 3rd line.
As the 2nd ? 3rd Line Support Engineer you will be acting as a ?part-time IT manager? for a set of around 5-10 local assigned customers, resolving their IT support issues promptly in a professional, friendly manner, by e-mail, telephone, remote access and customer site visits as necessary. You will be charged with proactively identifying improvements to your assigned customer?s systems as appropriate to minimise the support requirements for that company, and to help the business objectives of that customer. On a day to day basis you will carry out support for other customers via remote access, telephone support, and on site as necessary to ensure all customers are supported as part of a team environment.
The successful candidate shall be ensuring that all support tickets for your customers are completed successfully, in a timely manner and making sure all calls allocated to you on a daily basis are completed and all parties involved are kept up to date with your progress. You will have the opportunity to work on some cutting edge technology projects as well as the opportunity to mentor juniors and also develop your own skill set via formal certifications.
Key Skills / Experience:
- Microsoft Windows Client OS?s
- Microsoft Server admin experience
- Active Directory Admin experience
- Hyper-V & Failover Clustering Admin experience
- Exchange Server Admin experience
- Remote Desktop Server experience
- Office 365 experience
- Mobile Phone & Tablet configuration experience
- Wired and Wireless Networking & Firewall Configuration experience
- Apple Mac experience
- Multifactor / IT Security experience
This job was originally posted as www.jobsite.co.uk/job/959339880