Technical Services Manager
Technical Services Manager
AWS UK are currently recruiting for a Technical Services Manager that will be a key member of the UK Operations Group delivering Facilities Management Service to diverse portfolio of blue chip clients in Business and Industry, Education, Manufacturing and Retail across the UK with responsibility for the Management and the efficient running of the Mobile Technical Service Delivery Teams. Reporting to the Head of Service Delivery UK and Ireland and working closely with the wider UK Operations Teams to meet all customer expectations in respect of customer satisfaction criteria and contractual obligations. Drive innovation in a collaborative environment leading to best practice sharing geographically and across functional areas.
Duties and Responsibilities:
?Maintain close working relationships with Account Directors, Operations Managers and Contract Managers in order to achieve management excellence and ensure the business achieves its goals and standards are maintained.
?Manage productivity and quality of service of assigned resources performance, ensuring performance and productivity targets are met.
?Delivery of financial plan, including gross profit, WIP and debt collection.
?Management of Service Supervisors, Engineers and Operatives which includes recruitment, selection, managing, leading and motivating the team to work effectively in order to achieve the goals that have been set.
?Plan Schedule and manage the defined business objectives, delivering to the agreed KPI?s, SLA?s, budget, productivity and contract agreements.
?Take responsibility for ownership of any service related customer complaints (internal & external) within your region and ensure these are dealt with effectively and efficiently.
?Promote time attendance & completion, right first time and zero defects/return visits as the expected standard and quality of service.
?Ensure the team comply with all legislative requirements and health and safety obligations covering risk assessments and method statements, COSHH or MSD analysis, quality control and operational processes including regular housekeeping and maintenance regimes are all documented and followed to effect a safe working environment.
?Ensure the team plan, schedule, requisition materials, assess workload to agreed regular reporting periods to achieve output time on delivery targets cost effectively and that the necessary manpower, competence, skill knowledge plant, materials and any other resources necessary to achieve targets.
Candidates must possess:
?Experience of delivering exceptional customer experience
?Experience in the Management of a team of mobile service staff providing, planned preventative and reactive maintenance services to clients.
?Understanding and experience of Operating SFG20
?Track record in driving Operational Improvement
?Commercial Awareness and previous P&L Management
?High Level of Technical Competence and a formal Building Services Qualification
?Hands on making things happen approach
?Experience in dealing with multiple teams/sites
?Experience of utilising CMMS, Services Desk Software and associated Technology
?Full UK driving licence as travel will be required.
All applications will be treated in the strictest confidence
Aramark Northern Europe is an equal opportunities employer
This job was originally posted as www.jobsite.co.uk/job/959352733