IT Service Desk Manager / IT Manager

Recruitment Genius Ltd
£30k - £40k pa
01 Nov 2017
16 Nov 2017
Contract Type
Full Time
Service Desk Manager - £30,000 - £40,000 (dependent Upon Experience)

Due to continued growth an excellent opportunity has arisen for an experienced IT Service Desk Manager to join an established and successful Bromsgrove based business. You will have responsibility for Helpdesk, Workshop, Out of Hours and Field Support functions.

A desirable position within a busy, energetic, friendly and highly capable IT support team awaits the right candidate.

You will be defined by the following:

- Exceeds Expectations
- A Trusted Manager
- A Dedicated Technical Professional
- A Completer-Finisher
- A Skilled Communicator
- Committed to providing Quality Service

You will have a strong working knowledge and demonstrable skills in the following:

- Employee Management and Motivation
- Employee Assessment, Mentoring and Skills Development
- Process Development and Management
- Maintaining and Working Within Defined SLA's
- Microsoft Desktop and Server Operating Systems (Historical and Current)
- Microsoft Core infrastructure services (AD, DNS, DHCP, WINS, IIS, RDS)
- Microsoft Exchange and Office Suites to include Office 365
- Backup Technologies and Methodology
- Firewalls, Routing and Networking Technologies


- A Minimum of 3 Years Successful Experience within a Similar role

The following would be highly desirable and would strengthen your application:

- Microsoft and Other Vendor Certification
- ITIL Certification and Working Experience of an ITIL Environment
- Working Knowledge of an ISO 9001/27001 Environment

If you can make a difference in a challenging environment, they want to hear from you.
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