IT Support Engineer, Cambridge 6 month FTC

Careers in IT
To £35,000 plus excellent benefits
31 Oct 2017
15 Nov 2017
Contract Type
Full Time

My client, a large International software house is looking for an IT Support Analyst to provide 2nd and 3rd line technical assistance to their 1st line service desk. This is a really interesting role which will involve providing both 2nd and 3rd line technical support for servers, desktops, laptops, LAN/WAN/SAN infrastructure. It will also involve project and training work.

To be successful you should have the following skills/experience


  • Demonstrable experience in Level 2 and Level 3 support activities
  • Strong IT knowledge specialising in desktop support
  • Demonstrable competence in core infrastructure both on-prem and cloud
  • Strong troubleshooter and problem solver
  • Have a good technical awareness
  • Able to recommend the adoption of new technologies
  • Demonstrable knowledge of advanced troubleshooting and configuration of:
    • o Widows Server & Desktop operating systems
    • o Utilities, Office 365 & MS Back Office applications, Business Applications, Database, Anti-Virus and Backup.
  • Understanding of:
    • o Active Directory, Exchange, IIS, Hyper-V/VMWare vCenter/Other virtualisation Technologies, MDT, MS System Centre
    • o LAN/WAN/SAN, TCP/IP, DNS, DHCP, SNMP, Switching, VPN, Firewall - Checkpoint, Wireless, Fibre Channel/iSCSI, VOIP
    • o Server hardware, Network Appliance, Cisco Switches/Routers, Brocade, desktop/laptop/tablet hardware
    • o Application Packaging, VB Script/Windows Scripting/Powershell, Unified Communications, Cisco Call Manager/Unity. Database Operations (SQL Server/Oracle).
  • Able to provide high level customer service level
  • Project management
  • Excellent communication skills
  • Able to act as a change champion

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