V12 Retail Finance is a UK specialist provider of Retail Point of Sale Credit, providing finance to customers of a range of retail partners for over 20 years through an online processing system. It employs over 180 staff and is based in offices at Neptune Court in Cardiff.
As a fast-growing company, we are now looking to recruit Collections Advisors to join the team. This would be a fantastic opportunity for individuals looking to work alongside studies or around personal commitments. We are able to offer evening shifts Monday - Friday 4pm - 8pm and Saturdays 9am - 1pm.
To reach solutions to customer’s outstanding balances through assessing a customer’s financial position & achieving a sustainable, agreeable resolution. Achieve performance targets and provide service excellence to the business and clients. Adhere to regulatory requirements and promote a TCF & conduct risk centric culture.
Responsible for the secure handling and safe keeping of sensitive customer information
Delivering against agreed Daily, Monthly and Annually set targets & metric
Work as part of a team, liaising with other departments and external companies via email and telephone
To work all Collections accounts from Day 1 to Write off
Self -motivated and takes accountability for own workloads with minimal supervision when required
Responsible for the completion of all in-house training
Front line financial services experience desirable
Experience of working within a collections or customer service based role desirable
Ability to work well under pressure
Excellent communication skills
Excellent listening skills
Proficient questioning techniques
Proven track record of achieving & exceeding targets
Ability to identify & address conduct risk
TCF centric individual essential
Proficient in problem solving & analysis
Whether you are ready to kick start your career or looking for a new opportunity we are an Organisation that will support you throughout your journey with us.