Technical Support Advisor - 1st / 2nd Line Support

£18000 - £20000 Per Annum + Commision
19 Oct 2017
16 Nov 2017
Guru Careers
Contract Type
Full Time

Technical Support Advisor - 1st / 2nd Line Support

A sales savvy Technical Support Advisor is needed to join a leading player within the hospitality tech sector. Working on a 1st and 2nd line basis you will utilise your excellent customer service skills to assist clients on all IT and technical support related matters as well as proactively build relationships and sell products.

With a diverse range of cutting edge communication systems, this innovative supplier has provided solutions to over 15,000 customers across a range of industries (Retail, Hotels, Commercial) for over two decades. Due to unprecedented growth they are now seeking a 1st/2nd Line Support Executive / Technical Support Advisor to join their talented team renowned for delivering 1st class service.

Reporting to the Program Manager the 1st/2nd Line Support Executive / Technical Support Advisor will liaise with clients, build relationships, provide great customer service, sell products and ultimately solve technical issues. Typical duties will include: Taking inbound calls; Resolving issues surrounding paging systems, two way radios, messaging software, DECT cordless telephones etc.; Managing cases including escalations when necessary; Building relationships with customers (including up-selling and following up email campaigns); CRM management; General administration and more.

To qualify. Whether you call yourself a Technical Support Advisor / Customer Support Technician / 1st Line Support Engineer / 2nd Line Support Engineer / Tech Savvy Sales Exec / Technical Support Executive or similar, we don't mind, you just need to be able to demonstrate:

  • Experience gained within a similar 1st or 2nd line Technical Support role; Microsoft Office, Sage CRM (or similar);
  • An excellent telephone manner;
  • A personal approach including the ability to build relationships with clients;
  • Analytical problem solving skills;
  • Basic IT knowledge of Ethernet networks and computers;
  • An aptitude to learn new technologies quickly;
  • Excellent communication skills – both written and verbal.

This is an excellent opportunity for a tech and customer savvy Support Executive to develop their skills and advance their career within an industry leader.