Transport / Collections Coordinator

£21000 - £25000 per annum
13 Oct 2017
10 Nov 2017
Recruitment Genius Ltd
Public Sector
Contract Type
Full Time
This company is a long established, independent family-owned business offering excellent quality and service in Skip Hire, Plant Hire, Trade and DIY Shops, Demolition, Trade Waste Collections, Road Sweeping and Agricultural Contracting.

- Prepare daily work to achieve maximum efficiency of traffic flows for drivers and deliver work instructions.
- To escalate vehicle issues with the relevant parties and allocate spare vehicles as appropriate.
- To liaise with the Driver Supervisor to ensure that the morning out brief process has been completed and all vehicles have departed on time with daily workload - dealing with contingency process for absence, distribution of keys, Tablet's and vehicle breakdowns.
- To liaise with Driver Supervisor that the drivers debrief on their return has all relevant information.
- To ensure that the performance of drivers/loaders is effectively managed.
- To conduct return to work interviews and assess driver suitability
- To ensure drivers/loaders are crossed trained on transport modes / route for contingency cover.
- To manage holiday Schedules
- To assist in recruitment of driver/loader positions
- To ensure activities within operations are carried out with the highest regard to Health and Safety in accordance with legal, environmental and company policies.
- Bring to the attention of Trade Waste Manager any complaints from customers, or complaints from drivers relating to Health and Safety at the customer's premises. To ensure the customer is aware of Hazardous waste regulations on certain materials.
- To answer the telephone and handle internal and external communications courteously and efficiently, resolving customer orders, complaints and queries effectively.
- To promote customer service focus in the drivers' approach to their work.
- To manage contamination in a positive and informative manner.
- To liaise with the Trade Waste Manager in ways to enhance the customer experience and service provided.
- To identify missed collections and ensure rectification action is taken where appropriate: Inform the customer where this is not possible and re-arrange the collections.
- To ensure smooth implementation of new business..
- To inform customers of all aspects of the sale including time frames and rental charges.

Person Specification
- Experienced Transport Coordinator/ Traffic Controller/Planner/Dispatcher.
- Excellent communication and interpersonal skills.
- Must possess excellent organisational skills, meeting deadlines, plan and prioritise workloads.
- A high level of accuracy is essential, seeking clarity when required and taking responsibility for own work. Analyse information correctly and independently (where possible) resolve problems effectively.
- Have a good knowledge of MS Software, tracking systems and ideally Weighsoft.
- Must be a good team player or work well under own initiative.
- Demonstrate understanding and works to exceed customer expectations.
- Accountable for results and long term business objectives.