2nd Line - IT Administrator / Local IT Manager Baker Street

£30000 - £40000 per annum
12 Oct 2017
18 Oct 2017
Recruitment Genius Ltd
Contract Type
Full Time
This position is permanently based in this company's offices in Baker Street London.

Note: This company may be moving to another larger office within Central London.

Primary Function:
- First point of contact for UK geo users, specifically senior leaders
- Independent first line desktop/laptop/printer video and audio support and resolution
- Software level troubleshooting independently or with L3 support
- Independent Second line desktop/laptop/ printer support
- Corporate imaging of laptops / desktops with standard
- Escalate incidents when necessary and support remediation's
- Create/Maintain/modify records of current inventory of assets and follow IMAC lifecycle
- Assist with Video Conferencing testing and setup
- Ensure up to date endpoint compliance client requirement
- Raise procurement requests as per location requirement per approvals
- Assist in testing of endpoints - desktop/ laptops
- Proactively check all IT assets of Power users
- Monitor and address tickets received via Connect2IT/ Remedy
- Assist testing, staging and mounting of any new datacenter/ network equipment
- Develop working relationships
- Liaise with respective L3/ SME teams from domains for incident resolution
- New joiner induction on EXL support and business tools
- Work with subject/project leads on implementing new capabilities or tools
- Ensure asset reconciliation and recovery for exit employees

Additional responsibilities:
- Create office access cards and ID cards
- Assist with Office security camera operations such as checking past in-office activities.
- Supervise facility works carried out in 4th floor Server room
- Support corporate merger integration (Liss)
- Contribute towards creation of knowledge base/SOPs
- Log, track, update incidents and requests, escalate as required
- Implement Best Practices and Process as guided time to time

Qualification, experience and Skills required:
- 5-7 years of applicable experience
- including: Desktop/Laptop OS, Outlook, Network Printers, AD, has exposure to and worked on Desktop, LAN, WAN, Systems, ticket logging, phone call handling and email management. Experience in handling VIP users.
- Awareness of working culture for all geographies
- Excellent written and verbal communication, Candidates with neutral accent preferred
- Excellent Problem Solving Skills, Excellent Technical Knowledge
- Able to manage / influence VIP customers, Customer focused
- Should be able to work independently, with minimum supervision.
- A Strong sense of ownership, urgency, and drive.
- Preferably MCSE / CISCO certified
- Understanding of ITIL processes. ITIL foundation certification would be preferred
- Full Time: Graduation from recognized Board/ University
- Training in soft skills such as V&A, Assertive Communication, Advanced Business Writing, etc. is preferred.

Handle Medium of communication
- Enterprise email
- Connect2IT & Remedy service management tool
- Calls
- Walk-in
- Remote login tools, web and chat
- Messaging

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