2nd Line - IT Administrator / Local IT Manager Baker Street

Location
London
Salary
£30000 - £40000 per annum
Posted
12 Oct 2017
Closes
09 Nov 2017
Ref
00074466
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
This position is permanently based in this company's offices in Baker Street London.

Note: This company may be moving to another larger office within Central London.

Primary Function:
- First point of contact for UK geo users, specifically senior leaders
- Independent first line desktop/laptop/printer video and audio support and resolution
- Software level troubleshooting independently or with L3 support
- Independent Second line desktop/laptop/ printer support
- Corporate imaging of laptops / desktops with standard
- Escalate incidents when necessary and support remediation's
- Create/Maintain/modify records of current inventory of assets and follow IMAC lifecycle
- Assist with Video Conferencing testing and setup
- Ensure up to date endpoint compliance client requirement
- Raise procurement requests as per location requirement per approvals
- Assist in testing of endpoints - desktop/ laptops
- Proactively check all IT assets of Power users
- Monitor and address tickets received via Connect2IT/ Remedy
- Assist testing, staging and mounting of any new datacenter/ network equipment
- Develop working relationships
- Liaise with respective L3/ SME teams from domains for incident resolution
- New joiner induction on EXL support and business tools
- Work with subject/project leads on implementing new capabilities or tools
- Ensure asset reconciliation and recovery for exit employees

Additional responsibilities:
- Create office access cards and ID cards
- Assist with Office security camera operations such as checking past in-office activities.
- Supervise facility works carried out in 4th floor Server room
- Support corporate merger integration (Liss)
- Contribute towards creation of knowledge base/SOPs
- Log, track, update incidents and requests, escalate as required
- Implement Best Practices and Process as guided time to time

Qualification, experience and Skills required:
- 5-7 years of applicable experience
- including: Desktop/Laptop OS, Outlook, Network Printers, AD, has exposure to and worked on Desktop, LAN, WAN, Systems, ticket logging, phone call handling and email management. Experience in handling VIP users.
- Awareness of working culture for all geographies
- Excellent written and verbal communication, Candidates with neutral accent preferred
- Excellent Problem Solving Skills, Excellent Technical Knowledge
- Able to manage / influence VIP customers, Customer focused
- Should be able to work independently, with minimum supervision.
- A Strong sense of ownership, urgency, and drive.
- Preferably MCSE / CISCO certified
- Understanding of ITIL processes. ITIL foundation certification would be preferred
- Full Time: Graduation from recognized Board/ University
- Training in soft skills such as V&A, Assertive Communication, Advanced Business Writing, etc. is preferred.

Handle Medium of communication
- Enterprise email
- Connect2IT & Remedy service management tool
- Calls
- Walk-in
- Remote login tools, web and chat
- Messaging

Apply for 2nd Line - IT Administrator / Local IT Manager Baker Street

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left


By applying for a job listed on Independent Jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.