Customer Service Advisor / Helpdesk Coordinator

Recruiter
James Wilcockson Associates Limited
Location
Leeds
Salary
£20k - £25k pa
Posted
07 Oct 2017
Closes
08 Nov 2017
Contract Type
Permanent
Hours
Full Time
Customer Service Advisor / Helpdesk Coordinator - up to £25,000, Full Time Position, 20 Days Holiday + Bank Holidays We are currently recruiting for a Customer Service Advisor / Helpdesk Coordinator to join our dynamic and driven team based in the LS15 area of Leeds. Our client is a reputable company going through a period of growth, offering an excellent opportunity to gain experience in a fast-paced, rewarding, customer-driven organisation. This job is also offering a fantastic opportunity of fast track progression for the right people! As the Customer Service Advisor / Helpdesk Coordinator, your job will involve: Dealing with incoming calls and emails from customers and other departments Dealing with 1st line queries Take ownership for customer queries, dealing with them efficiently and professionally Document queries according to process, categorizing urgent queries when necessary Working effectively with internal departments to ensure customers receive an exceptional service Monitoring and dealing with your own workload independently Representing the company with a first-class standard service Escalating calls to 2nd line technical team if required General administration duties. Excellent progression plan The successful Customer Service Advisor / Helpdesk Coordinator will have: Experience working in Customer Service focused job is an essential requirement Superb communication skills both verbal and written. Genuine interest in technical products and new technology is essential Results orientated and focused Experience working within a technical environment would be an advantage Logical thinker Ability to prioritise, particularly at busy periods A team player, with an efficient and proactive approach Smart appearance and professional attitude. GCSE's Grade C or above in Maths & English What are we offering? Up to £25,000 Excellent Working Environment 20 Days Holiday + Bank Holidays Shift Available, 6am to 3pm, 8 to 5pm, 8am to 6pm, 1 hour lunch Application Process Once your application has been received, this will be reviewed within 5 working days. If you have been shortlisted for the job, you will receive a call from one of our Resourcing Consultants who will want to discuss your job application in more detail. We will then proceed with the interview process. Customer Service Advisor / Helpdesk Coordinator, LS15 - Salary up to £25,000, Full Time Position, 20 Days Holiday + Bank Holidays If you have not heard back within 10 working days please assume your application has been unsuccessful In respect to the above role(s), James Wilcockson Associates Ltd (JWA) operates as an Employment Agency
This job was originally posted as www.jobsite.co.uk/job/959279776