Helpdesk Engineer Apprentice

QA Ltd
£7800 per year
07 Oct 2017
08 Nov 2017
Contract Type
Full Time
Employer Description This is an exciting Technology Company who focus on Innovation knowledge and customer service. They are a forward thinking company that has continued to grow from strength to strength with fantastic progression opportunities for the right candidate to match their commitment and passion. Job Description Currently seeking an ambitious individual with a passion for IT to join a fantastic team as a Helpdesk Engineer Apprentice. If you are a good communicator and interested in solving problems, this job will be a perfect fit for you! Working just outside Leeds in the Wetherby area, this opportunity will help any eager IT enthusiast improve their skills and knowledge alongside working within exciting environment. Duties/ Responsibilities The role will entail many different exciting responsibilities and aspects such as: - Answering customer support calls and logging them on the company database - Providing 1st line support directly to customers, colleagues and partners - Communicating effectively with customers, suppliers and partners by telephone, email and in person - Assisting with IT installation and implementation projects and tasks - Providing internal IT support for colleagues and internal IT systems This is a good opportunity to see real life problems and solutions whilst developing a strong background in IT support. Desired Qualities - Enthusiasm and passion for IT - Excellent communication skills both written and verbal. - High attention to detail and problem solving skills - Ability to work well in a team and individually - Open to new ideas and learning new skills Desired qualification A minimum of 5 GCSEs - C and above (Grade 3 and above) Other information Working week - Monday - Friday 9am - 5:30pm Benefits - Job type: Full time - Opportunity to gain experience in support and solutions environment - Career development - Microsoft Qualifications through apprenticeship Important Information "QA's apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce."
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