Voice Support Engineer

Recruiter
Damia Group Ltd
Location
Berkshire
Salary
£40000 - £450000 per annum + Bonus + On-Call
Posted
07 Oct 2017
Closes
08 Nov 2017
Contract Type
Permanent
Hours
Full Time

Voice Support Engineer - Permanent - Berkshire - up to £45,000 plus bonus plus on-call

We are looking for a strong Voice Support Engineer with a passion for CISCO voice products. You will provide support services to a number of different clients across the Unified Comms division.

Your day to day responsibilities will include but certainly not limited to:-

  • Troubleshoot IP Telephony related faults and restore service within defined SLAs.
  • Work on issues escalated from Tier-1 engineers.
  • Manage communication and call logging with third parties and Cisco TAC.
  • Take full ownership of all issues.
  • Form part of 24x7 on call rota.
  • Maintain regular communication with the customer and management on progress/status of owned problems.
  • Maintain accurate records of customer communication and progress in the call logging system.
  • Attend customer sites to perform troubleshooting of Cisco IP Telephony systems and associated applications when remote support is not suitable or has been exhausted.
  • Provide support to other engineers

Skills required to be able to perform the role:-

  • Cisco Call manager 7.x - 11.x
  • Cisco Unity connection.
  • Cisco CME, CUE,
  • UCCX, EICC, Contact Centre concepts.
  • Call Recording concepts, Redbox, QMS.
  • Gateways H323, MGCP, SIP.
  • Cisco CUBE
  • Basic networking knowledge Layer 2 and Layer 3 technologies.
  • Strong understanding of general IP telephony concepts.

Accreditations:-

  • CCVP
  • CCIE Voice (ideal)

This job was originally posted as www.totaljobs.com/job/76765655