Trainee IT Assistant

MW Appointments Ltd
United Kingdom
£18k.00 - £19970.00 pa
06 Oct 2017
08 Nov 2017
Contract Type
Full Time
IT Service Desk Assistant -c£18,000 Our client, an Insurance Broker, is looking for an IT Service Desk Assistant to join their busy team in the City. The purpose of the role is to assist the IT team to ensure that a quality Service Desk service is given, in order for them to utilise the company's investment in I.T. to the maximum potential. MAIN DUTIES: -Ensure daily administrative duties of the Service Desk position are completed. · -Answer the Service Desk telephone and log calls in the Service Desk software. -Providing assistance in a 1st level support role -Assist in monitoring the Service Desk system and assign calls/ jobs as and when necessary. -Record all incidents/ problems in the Service Desk software. -To inform the Service Desk Manager or someone from the Management Team of any incidents and/or problems that may affect the business. -Escalate work orders to senior members of the team if needed or call on their experience. -Configuration of: All P.C.'s/ Laptops used within the group, All Printers used within the group and all Mobile Devices within the group -Perform Administrative tasks for the IT Department as and when necessary. -Manage Printing, restocking toner when needed, clearing print jams etc This role would suit a trainee or someone looking to begin a career within an IT Assistant role. In order to be successful, candidates should have strong IT skills including all MS Office. If you hold the relevant experience then please apply quoting REF: 5730 MW Appointments is acting as an Employment Agency in relation to this vacancy.
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