1ST Line Support Analyst

Tec Partners Limited
£25k - £33k pa
08 Oct 2017
08 Nov 2017
Contract Type
Full Time
1ST Line Support Analyst - £25,000k to £33,000k - Reading, Newbury, Basingstoke, Slough, Tec Partners are looking for an ambitious and driven First Line Support Analyst to join a skilled team that delivers high quality support for complex infrastructure and excellent customer service to our clients. Our Client are a growing Managed Service Provider with a well-established reputation in the following areas: - Cloud Services - Virtualisation and VDI - Backup and Disaster Recovery - Server, Storage, Networking Have the opportunity to work alongside some of the most established companies across a variety of sectors; including: - Investment - Banking - Insurance - Retails - And many more! Key Responsibilities - Deliver on commitments within Service Level Agreements - Ensure that all support calls are handled effectively. - React to alerts from monitoring systems within SLA. - Ensure that all clients' systems are patched and operating optimally. - Organise the appropriate resource to deliver solutions in the fastest time possible. - Liaise effectively with 3rd party vendors and partners to manage resolution where we require action or information from these parties to resolve our commitments within SLA. - Produce reporting information for clients to a high quality and to a deadline. Requirements Ideal applicants will have a previous Technical Support background, strong attention to detail and very high standards. Relevant experience in the following skills and knowledge is advantageous: - Backup solutions: Veeam, EVault, Arcserve, BackupExec or similar - Storage architectures and systems: DAS, NAS, SAN, iSCSI, FC - VMware ESXi & vSphere from 4.0 to 6.5 - Monitoring suites - SolarWinds, SCOM, PRTG, Zabbix or similar - HyperV & VMM from 2012 to 2016 - Firewalls, routers, load balancers across a variety of vendors - Server hardware architectures and systems - Windows Server Admin from 2008 to 2016 - Microsoft Active Directory, Group Policy & Exchange from 2010 up to 2016 - Switching - Cisco, Dell, HP or similar - Scripting - PowerShell or similar Benefits Include: - Private Medical Insurance - 25 Days Leave - Contributory Pension Scheme, - Death in Service Cover If you are interested in this position, please contact Thomas at Tec Partners or apply here with your latest CV. At Tec Partners we are committed to being an inclusive organisation that provides equality of opportunity to all in terms of employment, recruitment and the service we provide to our customers. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
This job was originally posted as www.jobsite.co.uk/job/959283507