IT Technician - Desktop Support

United Kingdom
£30,000 - £33,000 p.a. depending on knowledge, skills and experience
08 Oct 2017
08 Nov 2017
Contract Type
Full Time

To support all members of the school community in their use of information technology.

  • Providing first-class, customer-focused IT support across a diverse and challenging user community
  • Building and updating operating systems and applications images for desktop and laptop computers
  • Patching, installing and configuring computers, printers, iPads and other equipment to Departmental standards
  • Creating user network and email accounts, including ensuring new accounts are members of appropriate security and distribution groups
  • Management of the SIMS (student management/records database) provisioning tool to manage student accounts as part of starters and leavers procedures
  • Creating and setting up desktop phones
  • Updating the Service Desk system with progress; managing communication with customers through to completion of incidents
  • Provide customers face-to-face support to resolve IT-related queries
  • Escalating incidents to other teams within the Department where necessary
  • Participating in IT projects as directed by the IT Management Team
  • Providing guidance and advice on IT matters to customers
  • Updating and maintaining documentation
  • Carrying out such other duties as may be reasonably requested from time to time