Support Analyst

Recruiter
CloudScope
Location
Ipswich
Salary
£20k - 22k per year
Posted
06 Oct 2017
Closes
08 Nov 2017
Contract Type
Permanent
Hours
Full Time

Graduate Support Analyst in Ipswich

CloudScope are currently working with a well-established software house in Ipswich, developing enterprise level solutions for a variety of clients. They are looking for a Graduate to join the team.

The Role

  • Assist clients to solve user errors and software issues
  • Answer clients’ “how to” queries
  • Help clients make system process changes
  • Interrogate and analyse client data
  • Discuss improvements and updates to the software with our in-house Developers
  • Test new product releases

The Candidate

  • 2:1 degree or higher
  • Good pass at GCSE or A Level Maths
  • Organise their workload well, escalating issues where necessary
  • Investigate issues thoroughly
  • Be ambitious with a thirst for learning

Benefits

  • six-month training program
  • 22k basic per annum
  • Continual learning in all aspects of ERP software
  • Training on writing SQL
  • The potential to move into software implementation
  • The opportunity to develop your career
  • A pay review and healthcare after your training period

This job was originally posted as www.cwjobs.co.uk/job/76760868