1st Line Support Analyst - MSP experience needed

Spencer Rose
United Kingdom
From £24,000 to £28,000 per annum Bonus + Benefits Package
06 Oct 2017
08 Nov 2017
Contract Type
Full Time
1st Line Support Analyst – Managed Services Provider – Gain Microsoft Certifications – London. Candidates must have experience working in a MSP! Full training and career development program available to become an established 2nd Line Support Analyst! A leading, well-established Managed Services Provider company are urgently seeking a 1st Line Support Analyst for their expanding London office. The client is looking for individuals that have the motivation for training and guidance to become a 2nd Line Support Analyst. You will gain Microsoft certifications due to the company’s culture of investing in their employees and providing progression and growth within the business.

The company provide a fantastic service to high profile clients throughout London. The 1st Line Support Analyst will be working for a market-leading organisation responsible for speaking and resolving issues for some of the biggest international clients in the IT space.

The 1st Line Support Analyst will be responsible for;

    Resolving all client’s technical issuesLiaising with clients throughout the lifecycle of the service ticketEnsuring high first time fix ratePrioritising and manage multiple ticketsEnsuring that any technical issues on a service ticket are escalated efficiently
The 1st Line Support Analyst will have;

    At least one year experience working in a 1st Line Support positionAt least one year experience working with WindowsExperience working for a Managed Service ProviderStrong communication skills with the ability to build relationships with clientsActive Directory experiencePrevious experience working for a Managed Service Provider (desirable)
This is a fantastic opportunity for a 1st Line Support Analyst to join this expanding leading business and maintain the service this company provides to their clients. You will receive extensive training to grow within the business and you will be working in a dynamic, forward-thinking environment.

This job was originally posted as www.cwjobs.co.uk/job/76776458