IT First Line Support Officer

Sanderson Recruitment
£18,000 - £20,000
07 Oct 2017
08 Nov 2017
Contract Type
Full Time
IT First Line Support Officer Salary: £18,000 - £20,000 Location: Salford Quays The client isa well trusted debt restructuring partner to international banks and financial institutions.They specialise in serving banks in handling non-performing loans, and supporting individuals in becoming debt free. Through expertise and rigorous compliance we earn the banks' trust. Through respect, honesty and fairness we earn the trust of our customers. Are you currently looking for a new challenge within an IT support role?The clientbased in Salford Quays is seeking an IT First line Support Officer. This is an excellent opportunity for an individual who is interested in IT and is wanting to gain further experience and expertise. The ideal candidate will be able to cope under pressure in a fast paced and demanding environment offering support to the end users based on site in Milton Keynes, across other offices in the UK and on some occasions international offices. The role - Answering calls to assist on site users and other areas in a timely and efficient manner. - Providing 1st line support to the end users, resolving as many calls as possible. - Log, record and categorise all users issues, problems and requests. - Accounting for media transports and updating database of media used. - Ensure that local and Group IT Assets are suitably recorded. - Handling and ordering of media for backups and restores. - Providing excellent customer service to end users. Requirements - Recognised IT Certification is desirable, but not necessary. - Financial Services experience is an advantage, however, not essential. - Excellent customer service skills. - Operational knowledge of Citrix. - Proven experience of working with recognised help desk packages and working to tight Service Level Agreements. - IT literate with a specific knowledge of Microsoft Technologies including Windows 7/10, Active Directory, Office Products. Apply Now IT First Line Support Officer Salary: £18,000 - £20,000 Location: Salford Quays
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