Software Support Analyst

Recruiter
Computerworld Personnel Ltd.
Location
Bristol (City Centre)
Salary
£20k - £22k pa + benefits
Posted
06 Oct 2017
Closes
08 Nov 2017
Contract Type
Permanent
Hours
Full Time
Application Support Analyst Bristol £20,000 - £22,000 Software Development Software Support

My client is an established provider of software solutions and IT consultancy services. They have designed and implemented a number of bespoke, flag-ship software solutions that are used by some the largest organisations in the UK market. Due to internal growth driven by an increase in demand for their products they are looking to employ an Application Support Analyst. You will join an existing team of 2 support analysts providing support to customers.

Responsibilities:

- Provide support to customers via telephone/email
- Investigate faults and software issues
- Ownership of incidents from conception through to completion
- Log, manage, and resolve faults in line with defined SLA's
- Provide positive and constant customer service
- Create documentation to standardise support procedures including user guides, test plans, and case reports

Key attributes:

- Ideally a graduate with 2.1 or higher ideally in an IT related subject
- First class communication skills
- Comfortable dealing with individuals of all levels
- Understanding and personable approach to individuals and their issues

This is a fantastic opportunity for someone who is eager to work for a progressive and successful organisation in the software vertical. They offer comprehensive training and support with attainable opportunities to advance your career through the business. This is an urgent requirement so apply today if this sounds like it could be you!

This job was originally posted as www.jobsite.co.uk/job/959280704