Technical Services Coordinator

Brewster Pratap
£18k pa
07 Oct 2017
08 Nov 2017
Contract Type
Full Time
THE COMPANY: Brewster Pratap are assisting a leading manufacturer who supply goods within the building and construction industry. Due to internal movements they are currently recruiting a suitably experienced Technical Services Coordinator to work within a busy office and provide a professional, efficient and friendly front line technical support service over the telephone and via email, for the internal and external customers, both current and potential. THE JOB: - Directly assisting customers with enquiries including installation enquiries, legislation and standards and product estimating and quantities - Produce accurate documents within agreed timescales - Manage the validity of all special pricing and deal documents - Identify commercial opportunities and action through with the internal and external sales and marketing teams - Manage the special order process through from drawing submission to point of delivery - Drive and collate date from the external sales team - Collate and produce the technical service team monthly report for inclusion in the board pack - Manage and action customer product data and image requests - General ad-hoc administrative duties - Overspill support to the sale office team - All other duties as and when required THE PERSON: - Good written and verbal communication skills - Flexible approach and ability to learn new skills and extended product, application and best practice installation knowledge - Ability to identify and action potential commercial opportunities for the benefit of the company - Confident telephone manner - Ability to develop a professional rapport with internal and external customers - Good customer service or client management - Understanding numeric data - Being proactive and flexible - Basic IT skills and demonstrable experience of MS applications - Achieve deadlines - Courteous and professional - Confident, thorough and collaborative - Time management and multitasking - Accurate and efficient data inputting skills with attention to detail - Team player - Ability to work under pressure THE BENEFITS: Salary up to £18,000, 25 days holiday + stats, 8.30am - 5pm Monday to Thursday finishing at 4pm on a Friday, pension Brewster Pratap Recruitment Group focuses on the recruitment of talent in South Yorkshire, West Yorkshire, North Yorkshire, East Yorkshire, Lincolnshire and Nottinghamshire. If you are interested in discussing this job in more detail or any other aspect of recruitment and talent identification we would really like to hear from you. Please visit our website at ************************ for more information on Jobs or Recruitment.
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