Supporter Care/Administraton Officer

Recruiter
HARRIS HILL
Location
London (Greater)
Salary
£12 - 14 per hour
Posted
08 Oct 2017
Closes
08 Nov 2017
Sector
Charity
Contract Type
Permanent
Hours
Full Time
I am currently looking for an experienced Supporter Care/Administration Officer. You will have an understanding of/and experience in creating supporter journeys and understand the principles of excellent donor care! Main duties: Act as the first point of contact for the organisations current and potential supporters communicating by telephone, email or letter Process all income via various channels (Direct Debits, Standing Orders, Payroll Giving, etc.) and update the fundraising database on a monthly basis Ensure that finance figures match database figures each month - identify and problem solve any issues Communicate with supporters in an engaging manner - through letters/phone calls/emails Maintain accurate records by ensuring that all correspondence and contacts are recorded on the charity's CRM database Wrap up Standing Order project, including providing an analysis Wrap up Supporter Magazine results, including providing an analysis Assist the Head of Fundraising with legacy administration Assist with updating fundraising letters Salesforce experience desirable If you have the above skills and experience and are interested in this role please apply online of contact Sekai today!