Service Desk Coordinator

Twelve Talent Ltd
£18k per year
07 Oct 2017
08 Nov 2017
Contract Type
Full Time
Service Desk Co-ordinator £18,000 PA Newmarket Our client is a well-established IT company based in Newmarket who are currently looking for a Service Desk Co-ordinator to join their busy team. As a Service Desk Co-ordinator, you will be coordinating the schedules of the company's' engineers in the field to attend call outs in various locations. You will be ensuring that the engineers have access on sites and ensuring they update the systems once they have completed the call. The Service Desk Co-ordinator role is about ensuring customers are kept up to date with the progress of resolving the faults logged with the engineers. This may be via links to their systems or by telephone and email. You will be validating calls and arranging revisits. You will ensure that the service engineers are scheduled to attend calls within the SLA with the correct parts in the most efficient way possible. This includes working closely with the stores team to ensure engineer van stocks are up to date and that the correct parts are ordered for calls. There will be frequent interaction with the engineers to ensure they are aware of their daily tasks. For the Service Desk Co-ordinator position, you should have experience using systems and be able to demonstrate outstanding customer service skills and an excellent telephone manner. You should be IT literate and geographical awareness of the UK would be extremely useful. Your own transport is essential due to our clients' location on the A142 between Newmarket and Fordham. The service desk operates from 8am to 8pm every day, you will work 12-hour shifts, the maximum number of consecutive shifts worked is four and you would be required to work one weekend in three. If you have the skills and experience outlined above please apply now or contact Ceira at Twelve Talent today for more information By applying for this role you accept the iProfile terms and conditions ************************************) and agree to receive email notification of other suitable jobs
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